Purchase Conditions


SOUTHMATES SL, in compliance with article 97 of RD 1/2007 of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users, informs that this document establishes the Conditions by which it is governed the use of this website. Please read these Conditions, our Cookies Policy, our Privacy Policy and our Legal Notice. If you have any questions related to the Conditions or the Data Protection Policies, you can contact us through our contact channels. The contract may be formalized, at your choice, in any of the languages in which the Conditions are available on this website.

These General Conditions of Use and Contracting are written in Spanish.

Our data

The sale of items / services through this web page is carried out by SOUTHMATES SL, a company domiciled at Plaza de los Sitio 18, 3 Left, 50001 of Zaragoza Registered in the commercial register of Zaragoza, Volume 4392, Book 0, Folio 198 , Section 8, Sheet Z-65187 and email contact@alhajastore.com.

Your data

The information or personal data that the user provides will be treated in accordance with the provisions of the Data Protection Policies. By making use of this website, the user consents to the processing of said information and data and declares that all the information or data provided are true and correspond to reality.

Privacy / Protection of personal data

SOUTHMATES S.L complies with the General Data Protection Regulations (Regulation (EU) 2016/679) and other regulations in force at all times, and ensures the correct use and treatment of the user's personal data.

To do this, together with each of the forms by which personal data is collected, in the services that the user may request from the name of the company that created the website www.alhajastore.com, it will inform the user of the existence and acceptance of the particular conditions of the treatment of your data in each case, informing you of the responsibility of the created file, the address of the person in charge, the possibility of exercising your rights of access, rectification, deletion, portability, limitation or opposition, the purpose of the treatment and communication of data to third parties where appropriate.

Likewise, SOUTHMATES SL creator of the website informs that it complies with Law 34/2002 of July 11, on Services of the Information Society and Electronic Commerce and will ask the user for their consent to the processing of their email for commercial purposes in every moment.


The contents of the Website are aimed at persons of legal age. SOUTHMATES S.L does not intend to obtain data from minors. When SOUTHMATES S.L becomes aware that there is personal data of a minor in its file, it will immediately proceed to cancel said data.

Obligations of the user

The user must respect the terms and conditions established by the website at all times.

The user will use the website diligently and assuming any responsibility that may arise from breaching the terms and conditions of the website.

The user may not use the website to transmit, store, disclose, promote or distribute data or content that carry viruses or any other computer code, files or programs designed to interrupt, destroy or impair the operation of any computer program or equipment or telecommunications.

Services offered

The website provides information to its users about the characteristics of the products marketed by SOUTHMATES S.L. Likewise, the Website provides other services such as the online sale of products, as well as their collection through a secure server.

The recipients of the services of the Website are users interested in products marketed by SOUTHMATES S.L. The services offered by the Website are free, with the exception of Advanced Services, whose access is subject to the subscription of a service or product acquisition, from the user to SOUTHMATES S.L.

Industrial and Intellectual Property

SOUTHMATES SL by itself or as an assignee, is the owner of all the intellectual and industrial property rights of its website, as well as the elements contained therein (by way of example, images, sound, audio, video, software or texts; trademarks or logos, color combinations, structure and design, selection of materials used, computer programs necessary for their operation, access and use, etc.), owned by SOUTHMATES SL or its licensors

By virtue of the provisions of articles 8 and 32.1, second paragraph, of the Intellectual Property Law, the reproduction, distribution and public communication, including the method of making them available, of all or part of the data are expressly prohibited. contents of this web page, for commercial purposes, in any medium and by any technical means, without the authorization of SOUTHMATES SL All rights reserved.

The USER undertakes to respect the rights of Intellectual and Industrial Property owned by SOUTHMATES S.L. You can view the elements of the portal and even print, copy and store them on your computer's hard drive or on any other physical medium as long as it is solely and exclusively for your personal and private use. The USER must refrain from deleting, altering, evading or manipulating any protection device or security system that was installed on the pages of SOUTHMATES S.L..

How to order

To place an order, you must follow the online purchase procedure and click on "Pay Now". After this, you will receive an email acknowledging receipt of your order (the "Order Confirmation"). We will also inform you by email of that the product is being shipped (the "Shipping Confirmation").


The published prices are valid except for typographical errors or end of the promotion. The published prices are expressed in Euros and include VAT.

In the event that another tax is applicable, this will be indicated to the client.

In the event that the order is made and it is not in agreement with the product, SOUTHMATES S.L will refund the amount of the order, discounting all the expenses incurred for the refund of the amount.

SOUTHMATES S.L reserves the right to modify products, promotions, commercial conditions and prices at any time and without prior notice to the client.

Payment methods

The products will be paid in advance by credit / debit card, PayPal, Google Pay or Apple Pay.

Credit / debit card.

Payment accepts VISA, MasterCard cards and is made at the time of formalizing the purchase, this method is comfortable and safe. It uses a secure server, where all transmission of personal data travels encrypted through the Secure Sockets Layer (SSL) protocol through the network, in addition, all the bank details regarding your card are requested in Shopify Payments and at no time do you have access to the confidential data of your card.


If you want, you can also pay for your purchase with the PayPal payment system. Using this method, you can also pay by credit card without registering with PayPal.

Google Pay

Google Pay is a Google platform through which users can make payments through their mobile, smartwatch or any Android device with NFC.

Apple Pay

Apple Pay is Apple's mobile payment service available to users using an iOs operating system.

Deadlines and delivery method

The estimated delivery time will be communicated via e-mail. We promise to send the products in the shortest possible time.


Customers will benefit from the guarantee given by the different manufacturers of each of the items. In the event that the article does not carry this document, it will be enough to keep the purchase invoice, in accordance with RD 1/2007 of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users.

Damages due to improper use or handling of the product, or wear caused by normal use of the same, are not included in this warranty.

Returns and Product exchanges

With our after-sales service we try to offer a quick and efficient service to our customers in order to solve any problem with our articles or shipments.

If you notice any damage at the time of delivery, immediately contact us through the Exchange and Returns Form Exhange and Returns Form. After two (2) working days after receiving the product, no claims related to transport will be accepted.

SOUTHMATES S.L., assumes the transport costs caused by the return due to manufacturing defects of the product.

If you want to make a return, let us know through the Exhange and Returns Form,

we will contact you to indicate the instructions to follow. Please check that you have the original packaging. Transportation costs will be borne by the customer except for exceptions duly authorized by SOUTHMATES S.L.

The return of the product made according to the customer's specifications will not be accepted.

Shipping costs

Unless otherwise stated, the shipping costs will be borne by the user, the price of said costs will amount to three (3) euros in Spain (excluding Ceuta, Melilla and the Canary Islands). In any case, if the user purchases products on this website for a value greater than one hundred and twenty (120) euros, the shipping costs will be borne by SOUTHMATES S.L.

Shipping costs to Ceuta, Melilla and the Canary Islands, as well as to the rest of the countries will be subject to special rates, which will be communicated to the user when making the purchase.

Right of withdrawal

The User has recognized the right of withdrawal of the purchase made through the website www.alhajastore.com, being able to return the product, in the event of not being satisfied, within a maximum period of fourteen (15) calendar days from the received the product

The refund of the amount will be made within a period of 14 calendar days from the date on which the decision to withdraw from the contract has been effectively and unequivocally communicated and provided that the goods or products subject to withdrawal have been previously received and are in perfect condition. , no signs of use.

The right of withdrawal will be made, sending SOUTHMATES S.L through the email contact@alhajastore.com the will to exercise said right. Upon receipt of the communication, SOUTHMATES S.L will inform the client of the steps and measures that must be considered to carry out the right of withdrawal.

Right of exclusion

SOUTHMATES S.L reserves the right to deny or withdraw access to the portal and / or the services offered without prior notice, at its own request or from a third party, to those users who breach the Portal's Conditions of Use.

SOUTHMATES S.L will pursue the breach of the Conditions of Use of the portal, as well as any improper use of its portal, exercising all civil and criminal actions that may correspond to it by law.

Modifications and links

SOUTHMATES SL reserves the right to make the modifications it deems appropriate to its website without prior notice, being able to change, delete or add both the content and services it provides and the way in which they are presented or located, as well as in the General Contract Conditions determined here.

SOUTHMATES S.L is not responsible for the misuse of the contents of its website, being the sole responsibility of the person who accesses or uses them.

In the event that www.alhajastore.com contains links or hyperlinks to other Internet sites, SOUTHMATES S.L, the creator of the website, will not exercise any type of control over said sites and content. Under no circumstances will SOUTHMATES SL, the creator of the website, assume any responsibility for the contents of any link belonging to a third-party website, nor will it guarantee the technical availability, quality, reliability, accuracy, breadth, veracity, validity and constitutionality of any material or information contained. at any of these hyperlinks or other Internet sites. Likewise, the inclusion of these external connections will not imply any type of association, merger or participation with the connected entities.

Applicable law and competent jurisdiction

The conditions of use of the Website contained in this Legal Notice, as well as the relations between the user and SOUTHMATES S.L, will be governed and interpreted in accordance with Spanish laws. For the solution of any conflict that may arise, the user and SOUTHMATES S.L expressly submit to the jurisdiction and jurisdiction of the courts and tribunals of the city of ZARAGOZA, expressly renouncing any other jurisdiction that may correspond to them.