Privacy Policy

 

SOUTHMATES S.L in compliance with the provisions of the General Data Protection Regulation (RGPD 2016/679), informs users of the website www.alhajastore.com:

 

Who is responsible for the processing of your data?

 

The data provided by the user through the forms on this website will be incorporated into treatments whose responsible is SOUTHMATES S.L with CIF B99543423 and address for the purposes of notifications at Plaza de los Sitio 18, 3 Left, 50001 of Zaragoza.

You can contact via email contact@alhajastore.com.

 

For what purpose do we collect your data?

 

The purposes for which we are going to process your data may be the following: I) Manage your order through the website; II) Invoice you for the purchased product; III) The internal administrative management of our company; IV) advertising shipments.

 

n addition, on this web page personal data is collected through different forms. The data requested in each form are those necessary for the purpose for which they are collected. The purpose of treatment are the following:

 

RETURN FORM:

The purpose of data collection in this form is to be able to manage the returns requested by the user, as well as to know why they want to return the product.

 

NEWSLETTER SUBSCRIPTION FORM:

The purpose of data collection in this form is to register the user in the company's newsletter, through which they will receive information about offers, promotions, products, activities carried out by the company. Once registered, the user will receive an email to confirm the subscription to the newsletter.

 

USER ACCOUNT FORM:

The purpose of data collection in this form is to be able to manage and process the purchase made by the user. The user can only make purchases if they are registered. When registering the user in future purchases, he will access with the username and password and in addition to making purchases, he will be able to consult the purchase history, etc. In addition, through this form the user can also register for the company's newsletter, through which they will receive information about offers, promotions, products, activities carried out by the company, etc. Once registered, the user will receive an email to confirm the subscription to the newsletter.

 

EMAIL:

If the user contacts through the email published on this website, their data will be processed to answer the queries raised and be able to send the requested information through the email through which the query is received..

 

What category of data do we process?

 

The data collected, but not limited to, refer to the category of identifying data, such as: Name and surname, Telephone, Postal Address, Company, Email, as well as the IP address from where you access the form data collection.

 

How long do we keep your data?

 

In cases where purchases are made through the online store, the personal data that you provide us will be kept as long as the contractual relationship is maintained. Once the contractual relationship has ended, the data will be kept as long as it is necessary to comply with legal obligations, in order to be able to respond to possible incidents of the services performed. Once the responsibilities derived from said legal obligations have been prescribed, your data will be deleted.

 

In the case of the personal data necessary for sending commercial communications, as well as the data obtained in the rest of the forms, we will keep your personal data from the moment you give us your consent until you revoke it or request the limitation of treatment. In such cases, we will keep your data blocked for the legally required periods.

 

Do we make profiles with your data?

 

With the data entered by the user, no automated decisions will be made or profiles will be made.

 

What legitimizes the processing of your data?

 

The legal basis for the processing of your data for purposes I), II); III) is the execution of a contract and the fulfillment of the company's legal obligations to comply with its fiscal and tax obligations. Regarding the advertising shipments described in purpose VIII), the consent of potential clients will be necessary to send commercial information about products and services marketed by our company. However, in the case of advertising shipments by electronic means to clients to whom a service has been provided or a good has been sold, article 21.2 of the Law of Services of the Information Society and Electronic Commerce, legitimizes us to send you advertising without the need to obtain your consent.

 

The legitimacy for the treatment of your data is the express consent granted by means of a positive and affirmative act (fill in the corresponding form and check the acceptance box of this policy) at the time of providing us with your personal data. The user must fill in the requested fields in order to send the completed forms, if the indicated fields are not filled in, the user will not be able to send them.

 

The processing of data sent through the mail published on the web is legitimized by the legitimate interest of our company to respond to the communications received.

 

Who do we give your data to?

 

Your personal data may be transferred to the transport companies with which we work (UPS and MRW). This transfer of data is necessary to be able to manage the shipment of the product purchased through this website.

 

No further transfers of data or international transfers of your data are foreseen, except for those authorized by tax, commercial and telecommunications legislation, as well as in those cases in which a judicial authority requires it.

 

What third parties provide services on this website?

 

The following service providers are used for the development of this website:

 

Hosting: The servers where our website is hosted are located in the EU. It uses secure protocols so that data communication is done through an encrypted channel.

 

What rights do you have and how to exercise them?

 

The user has the right to access their personal data, to request the rectification of those that are inaccurate, as well as their deletion when, among other reasons, they are no longer necessary for the purposes for which they were collected. In certain circumstances, you may also request the limitation of your treatment, in which case they will only be kept for the exercise or defense of claims, as well as requesting the portability of your data. For reasons related to your particular situation, you may object to their treatment and SOUTHMATES S.L will stop treating them, except for compelling legitimate reasons, or the exercise or defense of possible claims.

The applicant may revoke the consents given at any time. The applicant may exercise their rights through the email contact@alhajastore.com or at the offices located in Plaza de los Sitio 18, 3 Left, 50001 in Zaragoza, attaching a photocopy of the DNI and indicating the right exercised. You can also file a claim with the Spanish Agency for Data Protection.

 

What security measures do we have in place?

 

Within our commitment to guarantee the security and confidentiality of your personal data, we inform you that the necessary technical and organizational measures have been adopted to guarantee the security of personal data and avoid its alteration, loss, treatment or unauthorized access, taking into account the state of technology, the nature of the stored data and the risks to which they are exposed, according to Art. 32 of the RGPD EU 679/2016.

 

How do our social networks work?

 

Through our social networks you can share our content or leave us your comments, photos or videos, as long as they are of interest to the entire community.

 

Our social networks are constantly monitored in order to answer your questions and comments in the shortest possible time.

 

We want it to be a space that we all enjoy, so it is important that we all respect the rules of coexistence:

 

1. You are responsible for the content you publish, do not fall into the violation of any right, law or regulation.

 

2. Take care of the wording and tone, avoid publishing any abusive, defamatory or obscene information.

 

3. Respect the right to privacy, do not make illicit, offensive or discriminatory comments about third parties.

 

4. Avoid fraudulent, misleading, or misleading comments.

 

5. We do not allow spam, or commercial or advertising messages, we do not want repetitive messages.

 

6. We will not have conversations with profiles that we may consider to be false.

 

Please note that the content posted by followers on our pages does not necessarily reflect the point of view of our company.

 

If your comments do not comply with the 'House Rules', they may be deleted, hidden or blocked. Anyone who posts disallowed content will be banned from the community.

 

We reserve the right to modify these rules at any time and without prior notice.

n order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice.