Purchase Conditions


SOUTHMATES S.L, in compliance with article 97 of RD 1/2007 of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users, informs that this document establishes the Conditions by which it is governed the use of this website. Please read these Conditions, our Cookies Policy, our Privacy Policy and our Legal Notice. If you have any questions related to the Conditions or Data Protection Policies, you can contact us through our contact methods. The contract may be formalized, at your choice, in any of the languages ​​in which the Conditions are available on this website.

These General Conditions of Use and Contracting are written in Spanish.

Our data

The sale of articles/services through this website is carried out by SOUTHMATES S.L, a company with address at Calle San Andres 8 local, 50001 Zaragoza Registered in the commercial registry of Zaragoza, Volume 4392, Book 0, Folio 198, Section 8 , Sheet Z-65187 and email contact@alhajastore.com.

Your data

The information or personal data that the user provides will be treated in accordance with the provisions of the Data Protection Policies. By using this website, the user consents to the processing of said information and data and declares that all information or data provided is true and corresponds to reality.

Privacy/Protection of personal data

SOUTHMATES S.L complies with the General Data Protection Regulation guidelines (Regulation (EU) 2016/679) and other regulations in force at all times, and ensures the correct use and processing of the user's personal data.

To this end, together with each of the forms through which personal data is collected, in the services that the user may request from the Name of the company that created the website www.alhajastore.com, it will inform the user of the existence and acceptance of the particular conditions of the processing of your data in each case, informing you of the responsibility for the file created, the address of the person responsible, the possibility of exercising your rights of access, rectification, deletion, portability, limitation or opposition, the purpose of the processing and communications of data to third parties where applicable. 

Likewise, SOUTHMATES S.L, creator of the website, informs that it complies with Law 34/2002 of July 11, on Information Society Services and Electronic Commerce and will request the user's consent to the processing of their email for commercial purposes. in every moment.


The contents of the Website are aimed at people of legal age. SOUTHMATES S.L does not intend to obtain data from minors. When SOUTHMATES S.L becomes aware that there is personal data of a minor in its file, it will immediately proceed to cancel said data.

User obligations

The user must respect at all times the terms and conditions established by the website. 

The user will use the website diligently and assuming any responsibility that may arise from failing to comply with the terms and conditions of the website.

The user may not use the website to transmit, store, disclose, promote or distribute data or content that carries viruses or any other computer code, files or programs designed to interrupt, destroy or harm the operation of any computer program or equipment. or telecommunications.

Services offered

The website provides information to its users about the characteristics of the products marketed by SOUTHMATES S.L. Likewise, the Website provides other services such as the online sale of products, as well as payment through a secure server.

The recipients of the services of the Website are users interested in products marketed by SOUTHMATES S.L. The services offered by the Website are free, with the exception of the Advanced Services, whose access is subject to the user's subscription to some service or product acquisition from SOUTHMATES S.L.

Industrial and Intellectual Property

SOUTHMATES S.L, by itself or as an assignee, is the owner of all the intellectual and industrial property rights of its website, as well as the elements contained therein (by way of example, images, sound, audio, video, software or texts; brands or logos, color combinations, structure and design, selection of materials used, computer programs necessary for its operation, access and use, etc.), owned by SOUTHMATES S.L or its licensors

By virtue of the provisions of articles 8 and 32.1, second paragraph, of the Intellectual Property Law, the reproduction, distribution and public communication, including the method of making them available, of all or part of the contents of this website, for commercial purposes, on any medium and by any technical means, without the authorization of SOUTHMATES S.L. All rights reserved.

The USER undertakes to respect the Intellectual and Industrial Property rights owned by SOUTHMATES S.L. You may view the elements of the portal and even print, copy and store them on the hard drive of your computer or on any other physical medium as long as it is, solely and exclusively, for your personal and private use. The USER must refrain from deleting, altering, evading or manipulating any protection device or security system that was installed on the pages of SOUTHMATES S.L.

How to place an order

To place an order, you must follow the online purchase procedure and click on "Pay Now". After this, you will receive an email acknowledging receipt of your order (the "Order Confirmation"). We will also inform you by email of that the product is being shipped (the "Shipping Confirmation").


Published prices are valid unless typographical error or end of promotion. The published prices are expressed in Euros and include VAT.

In the event that another tax is applicable, this will be indicated to the client.

In the event that the order is placed and you do not agree with the product, SOUTHMATES S.L will refund the amount of the order, deducting all costs incurred for the refund of the amount.

SOUTHMATES S.L reserves the right to modify products, promotions, commercial conditions and prices at any time and without prior notice to the customer. 

Payment methods

Products will be paid in advance by credit/debit card, PayPal, Google Pay or Apple Pay.

Credit/debit card. 

Payment accepts VISA and MasterCard cards and is made at the time of formalizing the purchase, this method is convenient and secure. It uses a secure server, where all transmission of personal data travels encrypted using the Secure Sockets Layer (SSL) protocol over the network. In addition, all bank details relating to your card are requested in Shopify Payments and at no time do you have access. to your confidential card details.


If you want, you can also pay for your purchase with the PayPal payment system. Using this method you can also pay by credit card without having to register with PayPal.

Google Pay

Google Pay is a Google platform through which users can make payments through their mobile phone, smartwatch or any Android device with NFC. 

Apple Pay

Apple Pay is Apple's mobile payment service available to users using an iOS operating system. 

Deadlines and delivery method

You will be informed via email of the estimated delivery time. We promise to send the products in the shortest time possible.


Customers will benefit from the guarantee given by the different manufacturers of each of the items. In the event that the article does not carry this document, it will be enough to keep the purchase invoice, in accordance with RD 1/2007 of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users. 

Damage due to incorrect use or handling of the product, or wear and tear caused by normal use of the product, are not included in this guarantee. 

Product Returns and Exchanges

With our after-sales service we try to offer quick and effective attention to our customers in order to solve any problem with our items or shipments.

If you notice any damage at the time of delivery, immediately contact us through the Returns and Exchanges Portal. After two (2) business days after receipt of the product, no claims related to transportation will be accepted.

SOUTHMATES S.L., assumes the transportation costs caused by the return due to manufacturing defects of the product.

If you want to make a return, please let us know through the Exchanges and Returns Portal , we will contact you to tell you the instructions to follow. Please check that you have the original packaging. Transportation costs will be borne by the client except in exceptions duly authorized by SOUTHMATES SL

Returns of products manufactured to customer specifications will not be accepted.

Shipping costs

Unless otherwise stated, shipping costs will be borne by the user, the price of said costs will amount to three and ninety (3.90) euros in Spain (excluding Ceuta, Melilla and the Canary Islands). In any case, if the user purchases products on this website for a value greater than one hundred (100) euros, the shipping costs will be borne by SOUTHMATES S.L.

Shipping costs to Ceuta, Melilla and the Canary Islands, as well as to the rest of the countries, will be subject to special rates, which will be communicated to the user when making the purchase, or in the Shipping section: delivery times and costs.

Right of withdrawal

The User has the right to withdraw from the purchase made through the Website www.alhajastore.com, and may return the product, if not satisfied, within a maximum period of fourteen (15) calendar days from the date of purchase. received the product

The refund of the amount will be made within a period of 14 calendar days from the date on which the decision to withdraw from the contract has been effectively and unequivocally communicated and provided that the goods or products subject to withdrawal have been previously received and are in perfect condition. , no signs of use. 

The right of withdrawal will be carried out by sending SOUTHMATES S.L through the email contact@alhajastore.com the desire to exercise said right. Once the communication is received, SOUTHMATES S.L will inform the client of the steps and measures that must be considered to carry out the right of withdrawal.

Right to exclude

SOUTHMATES S.L reserves the right to deny or withdraw access to the portal and/or the services offered without prior notice, at its own request or that of a third party, to those users who fail to comply with the Conditions of Use of the portal.

SOUTHMATES S.L will pursue non-compliance with the Conditions of Use of the portal, as well as any improper use of its portal, exercising all civil and criminal actions that may correspond to it by law.

Modifications and links

SOUTHMATES S.L reserves the right to make, without prior notice, any modifications it deems appropriate on its website, and may change, delete or add both the content and services it provides and the way in which they are presented or located, as well as in the General Contract Conditions determined here.

SOUTHMATES S.L is not responsible for any misuse of the contents of its website, which is the sole responsibility of the person who accesses or uses them.

In the event that www.alhajastore.com contains links or hyperlinks to other Internet sites, SOUTHMATES S.L, creator of the website, will not exercise any type of control over said sites and content. In no case will SOUTHMATES S.L, creator of the website, assume any responsibility for the contents of any link belonging to a third-party website, nor will it guarantee the technical availability, quality, reliability, accuracy, breadth, veracity, validity and constitutionality of any material or information contained. in any of said hyperlinks or other Internet sites. Likewise, the inclusion of these external connections will not imply any type of association, merger or participation with the connected entities. 

Applicable law and competent jurisdiction

The conditions of use of the Website contained in this Legal Notice, as well as the relations between the user and SOUTHMATES S.L, will be governed and interpreted in accordance with Spanish laws. To resolve any conflict that may arise, the user and SOUTHMATES S.L expressly submit to the competence and jurisdiction of the courts and tribunals of the city of ZARAGOZA, expressly waiving any other jurisdiction that may apply to them.